Frequently Asked Questions

Quick answers to help with your Home Payer rental experience.

What types of rental units does Home Payer offer?

We offer large private bedrooms in shared living spaces.

Where are the rental properties located?

All properties are in Brooklyn, New York.

Are the units furnished or unfurnished?

Units are furnished.

What amenities are included in the rental units?

Utilities, Wi-Fi, and shared spaces like the kitchen and bathroom are included.

How can I apply for a rental unit?

Visit our website and complete the application form. Apply here

What documents do I need to apply?

A government-issued ID, proof of income, and references.

What is the minimum lease term?

The minimum lease term is 30 days.

Is a co-signer allowed on the lease?

Yes, co-signers are allowed.

Are utilities included in the rent?

Yes, utilities are included.

Do I need to pay a security deposit?

Yes, a security deposit is required.

What payment methods do you accept?

We accept online payments and bank transfers.

Are there late fees for missed payments?

Yes, late fees apply for missed payments.

Are pets allowed in the rental units?

No, pets are not allowed.

What happens if I need to break my lease early?

You may be responsible for an early termination fee.

Can I sublet my apartment?

No, subletting is not allowed.

How do I request maintenance or report an issue?

Submit a request through our tenant portal or contact us directly.

How quickly are maintenance requests handled?

We aim to address urgent issues within 24 hours and non-urgent issues within 3-5 business days.

Can I transfer to another unit during my lease?

Transfers may be possible, subject to availability and approval.

Do you offer roommate matching services?

No, we do not offer roommate matching services.

Do you have tenant portals?

Yes, tenants can use our portal for payments and communication.